Local Support

With the cost of living soaring, we realise that some of our residents may be finding it difficult to pay their bills.

This is some of the support we've been informed is available.

In a context where advice and support agencies are feeling the pressure of the increasing cost of living on their capacity, it is important that residents know where to ask for help before they get into a crisis situation. This is why NCAN has also opened a helpline to help Norfolk residents find the help they need sooner. Your Norfolk Advice Helpline is available Monday to Friday from 10am to 4pm and provides guidance around available advice and support agencies in Norfolk. The number is 0333 996 8333.


More info: www.ecnorfolk.org.uk/news/ncan-referral-trends-cost-of-living-crisis-having-an-impact/

Wellbeing Newsletter - Help with Cost of Living

Cost of Living payments
These are the cost of living payments provided by central government that people may be eligible to receive:
Energy Bills Support Scheme - £400 per household
All households will be eligible to receive this. Individuals in residential care will not receive any funds through the Energy Bills Support Scheme
This amount will be paid via energy suppliers over 6 months from October 2022. Direct debit and credit customers will have money credited to their account. People with a prepayment meter will have the amount applied to their meter or paid via a voucher.
Where people live in households where rent includes utility costs, landlords should be responsible to pass on any payments received.
Pensioner Cost of Living Payment - £300 per household
You must be over State Pension age (aged 66 or above) as at week ending 25th Sep. 2022 and be receiving the Winter Fuel Payment.
Payment will be automatic as a top-up to their annual Winter Fuel Payment in November/ December 2022. For most pensioner households, this will be paid by direct debit.
Eligible individuals include:
People in hospital receiving free treatment for more than a year
People who require permission to enter the UK and whose granted leave states they cannot claim public funds
People in prison for the whole week from 19 to 25 Sep. 22
People who lived in a care home for the whole time from 27 Jun. to 25 Sep. 22 and received Pension Credit. This only applies to residential care as people who live in supported living or housing with care and meet the criteria will receive the payment. However, if people live in residential care and receive a state retirement pension without pension credit, they can receive a winter fuel payment. Further information can be found here: 

Winter Fuel Payment Eligibility
Cost of Living Payment - £650 per household (paid in 2 instalments of £325)
People receiving certain means-tested benefits are eligible for these payments. This will automatically paid by the DWP in 2 instalments , the first in July 2022 and the second in Autumn 2022.
Eligible benefits include: Universal Credit or Income Based JSA, Income Related ESA, Income Support, Working Tax Credit/Child Tax Credits or Pension Credit.
People in residential care are eligible provided they receive one of the eligible benefits
Disability Cost of Living Payment £150 per claimant Claimants on DLA/ PIP/ AA/Armed Forces Independence Payment/ Constant Attendance Allowance/ War Pension Mobility Supplement at 25/5/2022. Automatically in September 2022. Nothing has been seen to suggest that people in residential care will not get the payment.  Information from the DWP is awaited but again it is suspected  there will be no guidance.  Supported living people should have no issues with getting the payments as they do not have benefit suspended.
Council Tax Rebate £150 per household in England in Council Tax bands A-D. Those who pay Council Tax by direct debit will be paid automatically into their bank accounts from April 2022. People in residential care will not have a payment unless they have a council tax liability. The same for those in supported living they would only receive it if they have a council tax liability. Usually people in support living do not have a council tax liability so the majority will not get the payment. There is a discretionary scheme run by districts where you can apply if you live in a property above a band D. 
Council Tax Rebate
Norfolk Assistance Scheme
The Norfolk Assistance Scheme (NAS) is a support model provided by Norfolk County Council that helps people in financial hardship and cannot pay their living costs. NAS can provide emergency financial help, such as food vouchers, assistance with fuel or utilities, and assistance with rent arrears. NAS can also supply essential household goods and furniture, along with providing support, guidance and advice about other support organisations that are available.
There are currently two offers of support through NAS at present, one for individuals of working age, and one for individuals aged 65 and over. Y

Applications can be made online via:


working-age individuals without access to the internet can make an application over the telephone via 0344 800 8020, and people aged 65 and over with no access to the internet can call Your Norfolk Advice Line on 0333 996 8333 to make an application over the telephone.
Accessing support
Some people may find it difficult to access support, Norfolk County Council have therefore created a web-based campaign to help people find the right support they need. This covers information relating to money support, including NAS, help with benefits and money management, as well as food support, both for families eligible for free school meals. This can be found via:


Norfolk County Council also have in place a service in relation to Information, Advice and Advocacy Services, working in conjunction with charities and voluntary organisations. This service is broken down into three areas:
social welfare information, advice, and representation,
community advocacy, and
specialist support.
This service can be accessed via many different routes, including Adult Social Services, Norfolk Assistance Scheme, and the Norfolk Advice Service.


South Norfolk Council

The following services are available from South Norfolk District Council for residents who are facing hardship and do not have access to support through friends or family:

  • to obtain basic essentials

  • if you’re feeling isolated or lonely

  • if you’re worried about issues at home including relationships

  • money worries and hardship

  • provide information about alleviating loneliness/isolation

  • provide information about support to reduce tension in the home, domestic abuse, children

  • provide debt and welfare advice for individuals and families who have are in financial difficulty

  • provide practical advice for older people who find themselves more vulnerable

To get help please follow the link:


The Money Support Service is here for anyone who is a Norfolk County Council service user who needs help with budgeting.

There are many reasons why people struggle with money. It may be a loss of benefits or a job, a relationship breakdown, an increase in living costs or a lack of budgeting skills.

If you have an illness or disability, money worries can lead to a vicious cycle of deteriorating health and difficulty managing household bills.
They can offer help and advice over the phone, or face-to-face support in your own home if needed. 
How they can support you:

  • They offer budget training, to help work out your income and outgoings to give you a better understanding of your finances.

  • Creating a budget is the first step towards taking control of your finances and getting your situation back on track.

  • If you’re struggling to keep track of your money, they can also provide the following help:

  • Money advice

  • Support to reduce high bills

  • Support with referral to debt management agencies

  • Support with Disability Related Expenses within financial assessments

  • Referrals to the Welfare Rights team to help with complex benefit issues where appropriate

Telephone: 01603 223392 (option 4)
Email: MSS@norfolk.gov.uk
Website: www.norfolk.gov.uk/mss 
A flyer can be found at https://www.norfolkalc.gov.uk/uploads/money-support-leaflet.pdf

Scope offer free energy and water advice to disabled people, helping them to manage their energy and water needs.
The service is open to any disabled person or households where one or more disabled people live, and those households are in England or Wales.

Demand for telephone appointments is high but new appointments are being released each week.

Telephone: 0808 801 0828
You can also get advice by email at Disability.EnergySupport@Scope.org.uk.

If you’re in debt to your energy supplier, you might be able to get a grant to help pay it off.
The following energy suppliers offer grants to their customers:
British Gas Energy Trust – apply for a grant on the British Gas Energy Trust website https://britishgasenergytrust.org.uk/grants-available/
Ovo Energy Fund – apply for a grant on the Ovo Energy Fund website
E.ON Next Energy Fund – apply for a grant on the E.ON Next Energy Fund website https://www.eonenergy.com/more-for-your-home/energy-fund.html
EDF Energy Customer Support Fund – apply for a grant on the EDF Energy Customer Support Fund website https://www.edfenergy.com/for-home/help-centre/faq/extra-support-when-you-need-it?steps=23147#chapter-23146-6
Octopus ‘Octo Assist Fund’ – apply for a grant on the Octopus website
If you can’t get a grant from your supplier, check if you can get a grant from the British Gas Energy Trust. These grants are available to anyone – you don’t have to be a British Gas customer.
For older people (of/over state retirement age) don’t forget the Friends of the elderly charity grants
Friends of the Elderly provides small grants (normally up to £400) to older people who meet all of the following criteria::
Resident in England and Wales
Of/over state pension age
Who are living on low incomes and with little savings
Who do not fit the criteria for other funders
Their grant streams include:
FINANCIAL SUPPORT grants are help with unexpected bills and large costs such as utility bills, funeral costs for loved ones, moving fees etc.

South Norfolk
Assisted bin collection
Only available when:

  • there are no able-bodied persons living in the property with you

  • you are registered disabled or

  • you are elderly or infirm or

  • you have a physical medical condition meaning you are unable to move your bins or

  • you struggle to remember your bin collection day due to mental illness.

How does the assisted collection work?
The crew will come onto your property on collection days, collect your bins from your front garden, empty your bins and return the bin to your front garden so you won’t need to put your bins out. If you do not have a front garden, please contact them so they can agree a suitable collection point.

Assisted Collections

Additional bins
They can provide extra capacity for those households who need it.
A 240-litre rubbish bin should provide enough capacity for the two weeks between collections. You must meet certain criteria to qualify for this additional capacity. They do not take excess waste.
They will provide a larger recycling bin free of charge as they are keen to encourage recycling as much as possible; please remember the recycling must be clean, dry and not bagged.

Additional Bins

Bulky waste collection 
The fee for a bulky waste collection in South Norfolk District Council is £51 for up to three items and £5.60 per additional item (maximum six items).
Charges are agreed and authorised by the councils’ members.
You may be entitled to a reduced fee if you are in receipt of relevant benefits.

Bulky Waste

Wellbeing Newsletter - Help available to support Norfolk residents with living costs 

Norfolk County Council’s Cost of Living Support Scheme has a £7.7m package of support to help households struggling to pay for food, fuel, energy and water bills, and other essentials.
If you come across anyone who needs help with their everyday living costs, support is available on their website at

Norfolk website

or by contacting them on 0344 800 8020.
Here is some more information about the support available in Norfolk.

Support directly available for parish councils to help residents in need

Town and Parish councils and VCSE organisations can apply to the Norfolk Community Foundation for grants of up to £50 per household to help older people, disabled people and carers with the cost of household energy bills and other regular utility bills.

Norfolk Household Support Fund

Empowering communities for winter resilience
Town and Parish Councils can also apply for funding to develop capacity in any services that support vulnerable people in their community to stay safe, well and connected this winter.

Empowering Communities Fund

Cost of Living Vouchers
Families that are eligible for free school meals will automatically receive a monthly ‘cost of living’ voucher. The vouchers will be £15 per month, per child. There's a larger payment of £30 for August, to coincide with the school holidays. The vouchers will be paid up to and including October 2022

The vouchers are provided by Edenred, which can be used in all supermarkets for essentials, including clothing.

Find out if someone is eligible for free school meals  and help them apply.

Norfolk Assistance Scheme
Norfolk Assistance Scheme (NAS) helps people in financial hardship to pay for their living costs. The scheme can provide emergency financial help, supply essential household goods and furniture and give support, guidance and advice.

People can apply themselves. They will need to complete an application with evidence of their financial situation to show they are eligible for support. For more information and to apply go to:


Emergency funding/housing related costs
Local district, borough or city council can offer a wide range of support: 

Nourishing Norfolk 
Community supermarkets and community fridges offer a long-term solution. They offer a wide range of affordable groceries and enable people to choose the food they would like to buy so they can put together well-balanced, nutritious meals. Norfolk County Council is supporting Norfolk Community Foundation’s Nourishing Norfolk movement to develop 15 food hubs in Norfolk.
Find out more about how people can access foodbanks, community supermarkets and community fridges On Norfolk County Council's website:

Help with food and drink

The Tricky Period and Toiletries to Go
All Norfolk Libraries have free bags of sanitary products and toiletries available to grab and go. They are freely available and there is no need to ask.
More information about what is available is on Norfolk County Council's website:

Tricky Period and Toiletries

Community Learning
Norfolk's Adult Learning service is running:

  • Budgeting courses such as “beat the bills”. 

  • Cooking courses in conjunction with Community Supermarkets.

  • Family learning activities in school holidays.

Find out what’s available and book online.


Help with paying water bills
Norfolk County Council is working with Anglian Water to help older, vulnerable residents with their water debts. Anglian Water will be getting in touch with all those on the social tariff who are eligible for support. However, if you know someone of any age who is struggling to pay their water bills please they should contact Anglian Water directly.


Join us on our upcoming webinars:

Homes for Ukraine
Meet with Natasha Hayes Head of Communities for Norfolk County Council and Simon Shreeve from the People from Abroad Team at Norfolk County Council, to hear about the latest developments in providing support for refugees fleeing the conflict in Ukraine.

Book Here